Custom Art 
Terms and Conditions

I am so excited to make a custom piece of art for you. Before I do let's make sure we will work well together. Reviewing the terms and conditions before purchasing will help you decide if I'm the right artist for you.

Returns/Refunds/Exchanges

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• Returns, refunds, and exchanges are not accepted for pet portraits or commissioned art.

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• Commissioned art only: If you are unhappy with your commissioned piece you will not be required to pay the remainder owing for the painting. The deposit, however, is non refundable and the artist will keep the painting to either sell to another buyer or use for other marketing purposes. 

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Process

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• Pet portraits are worked on in the order received. A customer intake form will be emailed to you after your purchase, and once it is filled out you will be added to the line up. You will receive an email once your piece is ready for pick up or has been shipped. Turn around time is approximately 4-8 weeks.

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• Deposits for commissioned art are available until all spots are sold out. They are scheduled to be completed sometime within the calendar year. You will get an estimate once your painting has begun. Upon purchasing your deposit you will be emailed a customer intake form. When your painting is next in line you will then receive an email from me with a couple thumbnail sketches of your concept. Whether we chat about them over email, or a zoom meeting we will settle on the final composition together. This process can take place over a couple weeks or months depending on speed of communication and schedules, and the painting will be completed sometime after that.

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• Sneak peeks are generally not recommended. Paintings go through a very “ugly” phase and it can be hard for clients to see past it and understand where the painting is headed. If a sneak peek is desired, it'll be given closer to completion. ​​​